Summary
We will publish information regarding our complaints handling performance.
Downloadable files
- Performance Report 2015-16 PDF (123KB)
- Performance Report 2016-17 PDF (122KB)
- Performance Report 2017-18 PDF (122KB)
- Performance Report 2018-19 PDF (293KB)
- Performance Report 2019-20 PDF (290KB)
- Performance Report 2020-21 PDF (294KB)
- Performance Report 2021-22 PDF (293KB)
- Performance Report 2022-23 PDF (134KB)
- Performance Report 2023-24 PDF (134KB)
How we work
On this page, you can read about our approach to procurement, as well as how we make our decisions, how we are accountable and how we work openly and in partnership with others.