Social Media Management and Listening

Your request was about the following information:

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below. The details we require are:

Q1. Do you use a social media management platform?

Q2. If so, what tools do you use?

Q3. How much do you spend annually on a Social media management tool?

Q4. Which month & year does your contract with your supplier end?

Q5. Do you use a social listening / media monitoring platform?

Q6. If so, what tools do you use?

Q7. How much do you spend annually on a social listening / media monitoring tool?

Q8. Which month & year does your contract with your supplier end?

Q9. Who is the senior officer in charge of these contracts?

Q1. In Food Standards Scotland (FSS) we use a social media management platform.

Q2. In FSS we use Sprout Social and their address is 131 S. Dearborn St. Suite 700 Chicago, IL 60603 United States.

Q3. The actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date is ) $10,569.96 per year (paid in USD).

Q4. FSS’s contract with our supplier is due for renewal in April 2024.

Q5. In FSS we use a social listening / media monitoring platform.

Q6. In FSS we use Sprout Social (for social listening only).

Q7. Social listening only is included under cost detailed in question 3.

Q8. FSS’s contract with our supplier is due for renewal in April 2024.

Q9. Linda Jamieson, Head of Content and Digital at FSS (social tools only)